Prices and delivery update for your selected market.
Prices and delivery update for your selected market.
Our Group-Buy Prices are made possible through bulk supplier buying, helping us offer lower prices across selected Korean skincare products.
Group-Buy savings are already included in the product price shown on our website.
We place orders with our suppliers in batches to help keep prices lower. Please allow 2–4 business days for preparation before dispatch. Delivery estimates vary by destination.
Estimated delivery is 5–12 days from the order date, including processing time.
Delivery estimates are not guaranteed and may vary during busy periods, public holidays, carrier delays, or where supplier availability needs to be confirmed.
Free delivery is available to all countries we deliver to on orders of £5 or more, or the equivalent in your checkout currency, after discounts and excluding tax and delivery charges. This applies to both first and repeat orders.
Any available shipping options and applicable charges are shown at checkout before payment is completed.
We currently deliver to these 11 countries. Choose your delivery country in the website header to see prices in the corresponding currency.
The same £5-equivalent free-delivery threshold applies to every destination above, after discounts and excluding tax and delivery charges. Below this threshold, the applicable delivery charge is shown at checkout.
You can choose English, Dutch, French, German, Italian or Spanish from the language selector in the website header. Language and delivery country can be selected separately.
Pay by credit or debit card through Stripe. Apple Pay and Google Pay are displayed when available on your device and browser. Your order currency and total are shown before you confirm payment.
Once your parcel has been handed to the carrier, we will send a dispatch confirmation with tracking information.
Please allow time for tracking to become active after dispatch.
Products are subject to supplier availability.
In the unlikely event that an item cannot be secured before dispatch, we will contact you and issue a refund for the affected item(s) to the original payment method. Remaining available items may be shipped as planned.
If you wish to cancel an order, please contact us as soon as possible at [email protected].
If your order has not yet been dispatched, we will process the cancellation and refund the payment to the original payment method.
You may cancel your order within 14 days of receiving your goods.
Please contact us before returning an item so that we can provide the correct return address and return instructions. This does not affect your statutory rights.
Returned items should be unused, in their original condition and packaging where reasonably possible. You may inspect products as you would in a shop.
For hygiene and safety reasons, sealed products that have been opened may not be eligible for return unless they are faulty, damaged, or not as described.
Customers are responsible for return postage costs unless an item is faulty, damaged, or incorrect.
Once a returned item has been received and inspected, we will process any approved refund to the original payment method.
For eligible cancellations, refunds are processed within 14 days of receiving the returned item or proof that it has been returned.
Where a full eligible order is cancelled, the cost of standard delivery will also be refunded where applicable.
If your order arrives damaged, faulty, or incorrect, please contact us at [email protected] with your order number and clear photos of the issue.
This policy does not affect your statutory rights.
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