Terms & Conditions
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Last updated: 26 June 2026
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1. About MUNO
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MUNO is operated by Lumi Global INC. Throughout these Terms, u201cweu201d, u201cusu201d and u201couru201d refer to MUNO and Lumi Global INC.
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By using this website or placing an order, you agree to these Terms & Conditions, together with our Shipping & Returns Policy and Privacy Policy.
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2. Group-Buy Prices
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Selected products on MUNO are offered at Group-Buy Prices. These prices are made possible through bulk supplier buying, helping us offer lower prices on Korean skincare products.
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The price displayed on the product page and at checkout is the price applicable to your order, subject to any clearly displayed delivery charges, discounts or promotional conditions.
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3. Orders and Acceptance
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After you place an order, you will receive an order confirmation email acknowledging that we have received it. This does not guarantee that every item is available for fulfilment.
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Your order is accepted when we dispatch the available items, or when we otherwise confirm acceptance in writing.
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We may need to contact you if there is an issue with product availability, pricing, payment, delivery information or fulfilment.
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4. Product Availability
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Products are offered subject to supplier availability. If an item cannot be secured before dispatch, we will notify you and refund the affected item or items to the original payment method.
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Available items in the same order may still be dispatched as planned. We do not automatically substitute unavailable products without your agreement.
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5. Processing, Delivery and Tracking
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Orders are normally processed within 2u20134 business days after payment confirmation.
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Estimated delivery is 5u201312 days from the order date, including processing time. Delivery estimates are not guaranteed and may vary due to supplier confirmation, carrier delays, public holidays, customs processes or other circumstances outside our reasonable control.
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Tracking details will be provided after your parcel has been handed to the carrier. Please allow time for tracking information to become active.
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6. Prices and Payment
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All prices are shown in GBP unless otherwise stated. Prices, promotions and product availability may change before an order is placed.
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We reserve the right to correct genuine pricing, listing or technical errors. Where a material error affects your order, we will contact you and offer a refund where appropriate.
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7. Cancellations
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If you wish to cancel an order, please contact us as soon as possible at hello@munoselect.com.
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If your order has not yet been dispatched, we will review your request and process an eligible cancellation to the original payment method.
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This section does not affect your statutory consumer cancellation rights.
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8. Returns and Refunds
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Customers may cancel eligible orders within 14 days of receiving their goods. Please contact us before returning an item so that we can provide return instructions and the correct return address.
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Returned items should be unused, unopened and in their original condition and packaging where reasonably possible.
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For hygiene and safety reasons, sealed products that have been opened may not be eligible for return unless they are faulty, damaged or not as described.
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Customers are responsible for return postage costs unless an item is faulty, damaged, incorrect or otherwise not as described.
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Eligible refunds are issued to the original payment method in accordance with our Shipping & Returns Policy and applicable consumer law.
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9. Product Information and Skin Sensitivities
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We aim to keep product descriptions, ingredients, images and colour representations accurate. However, packaging, formulations and product information may occasionally change without notice from the manufacturer.
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Please review product ingredients carefully before use. If you have sensitive skin, allergies or a medical skin condition, consider consulting a qualified professional before using a new product.
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10. Website Use
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You must not misuse this website, interfere with its security, submit false information, attempt unauthorised access, or use the website for unlawful purposes.
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All website content, branding, images, product descriptions and design elements are owned by or licensed to MUNO unless otherwise stated.
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11. Changes to These Terms
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We may update these Terms & Conditions from time to time. The version published on this page applies to orders placed after the updated date shown above.
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12. Consumer Rights
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Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.
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13. Contact and Legal Information
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MUNO is operated by Lumi Global INC.
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Email: hello@munoselect.com
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Registered business address:
rn[1500 N Grant St Ste RrnDenver CO 80203rnUS]
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